• Katie Radford

Dealing With COVID-19? We've Got Your Back.

Hi everyone!

As Canada begins to lockdown we want to ensure everyone has access to timely and quality support in Windsor/Essex. To ease your worries and stop the spread of misinformation, we've created this guide so you can stay safe while the world gets back on track.

It is important to remain calm during this time; rest assured we will get through this and be by your side (from a safe social distance) every step of the way.

This guide will be updated daily with medical resources, food accessibility, financial and housing assistance from various reliable businesses and municipal entities. The situation is constantly evolving and we want to make sure the most reliable information is available at your fingertips 24/7.

We will also be posting some helpful infographics that you can share online with your friends and families so everyone can be informed and ready for the weeks ahead.

Stay tuned & stay safe!


How Can I Prevent Catching and Spreading Covid-19?

COVID-19 is spread through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19)

Be Mindful:

Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.

Avoid touching your eyes, nose, and mouth with unwashed hands.

Avoid close contact with people who are sick. Put distance between yourself and other people if COVID-19 is spreading in your community. Stay home if you are sick, except to get medical care. Learn what to do if you are sick. Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow. Throw used tissues in the trash. Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.

Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.

If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection. Clean and disinfect.

If I Suspect I have COVID-19, What Symptoms Should I look For?

Fever, Cough & Shortness of Breath may appear 2-14 days after exposure.*

If you develop emergency warning signs for COVID-19 get medical attention immediately. - - Emergency warning signs include:

- Difficulty breathing or shortness of breath

- Persistent pain or pressure in the chest

- New confusion or inability to arouse

- Bluish lips or face

*This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning.

What Can I do If I feel Sick?

Stay home except to get medical care

Stay home: People who are mildly ill with COVID-19 are able to recover at home. Do not leave, except to get medical care. Do not visit public areas.

Stay in touch with your doctor. Call before you get medical care. Be sure to get care if you feel worse or you think it is an emergency.

Avoid public transportation: Avoid using public transportation, ride-sharing, or taxis.

Separate yourself from other people in your home

Stay away from others: As much as possible, you should stay in a specific “sick room” and away from other people in your home. Use a separate bathroom, if available.

Limit contact with pets & animals: You should restrict contact with pets and other animals, just like you would around other people.

Although there have not been reports of pets or other animals becoming sick with COVID-19, it is still recommended that people with the virus limit contact with animals until more information is known.When possible, have another member of your household care for your animals while you are sick with COVID-19. If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with them.

Call ahead before visiting your doctor

Call ahead: If you have a medical appointment, call your doctor’s office or emergency department, and tell them you have or may have COVID-19. This will help the office protect themselves and other patients.

Wear a facemask if you are sick

If you are sick: You should wear a facemask when you are around other people and before you enter a healthcare provider’s office.

If you are caring for others: If the person who is sick is not able to wear a facemask (for example, because it causes trouble breathing), people who live in the home should stay in a different room. When caregivers enter the room of the sick person, they should wear a facemask.

Clean your hands often

Wash hands: Wash your hands often with soap and water for at least 20 seconds. This is especially important after blowing your nose, coughing, or sneezing; going to the bathroom; and before eating or preparing food.

Hand sanitizer: If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol, covering all surfaces of your hands and rubbing them together until they feel dry.

Soap and water: Soap and water are the best option, especially if hands are visibly dirty.

Avoid touching: Avoid touching your eyes, nose, and mouth with unwashed hands.

Information provided by the CDC Website. Click here to learn more: https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/steps-when-sick.html

In An Emergency, Where Can I Be Tested?


The WRH COVID-19 Assessment Centre is a dedicated assessment centre for Novel Coronavirus (COVID-19) and is one of several being established at hospitals across Ontario to support the health and safety of our communities.

The WRH COVID-19 Assessment Centre is located at the former outpatient clinic entrance (off Goyeau St.).

It is a segregated area next to the Ouellette campus emergency department.

All-access will be from the entrance off of Goyeau Street.

1030 Ouellette Ave, Windsor, ON

N9A 1E1


9:00 am - 4:00 pm, seven days a week (to be expanded based on demand)

Information provided by the WRH Website. Click here to learn more: https://www.wrh.on.ca/Coronavirus

At What Point Should I Go To The Assessment Centre?

Only those who meet the criteria for COVD-19 will be tested. Right now, that includes:

- people who have a fever, dry cough and shortness of breath

- people who have travelled to an area that has been affected and are experiencing symptoms

- people who have come into contact with a probable or confirmed case of the disease

Before coming to an assessment centre, people who are concerned about potential exposure are asked to continue with the existing protocol:

1) Call your Primary Care Provider

2) Call the Windsor-Essex County Health Unit 519-258-2146 ext 1420

or Telehealth 1-866-797-0000 (24 hours, 7 days a week).


Where Can I Buy Food?

All Restaurants and Bars have been ordered to close until March 31 2020.

Takeout and delivery are still available from many local establishments. Please check out Windsorite.ca's guide to various takeout and delivery options here:


Macro Foods is also offering delivery service for their prepped meals and offering assistance to those in need. Check them out here:


Grocery Stores remain open with either regular or reduced hours. Certain supplies are scarce as a result of panic buying but rest assured our shipping channels remain open and grocery stores will be re-stocked in the coming days/weeks.

Some stores are offering special shopping hours for seniors to avoid the heavy crowds throughout the day.

No Frills location at 3975 Wyandotte St. East will be open only to seniors and people with disabilities on Tuesdays and Thursdays from 7 a.m. to 8 a.m.

The Real Canadian Super Store locations at 4371 Walker Rd. and 2430 Dougall Ave. will have shopping hours for seniors and people with disabilities on Tuesdays and Fridays from 6 a.m. to 7 a.m.

Shoppers Drug Mart is also dedicating the first hour of store opening to seniors looking to shop.

I can't afford food right now...where can I go for help?

Downtown Mission

664 Victoria Ave. Windsor, ON, N9A 4N9

P: 519-973-5573


Boundaries: no boundaries

Requirements: 2 pieces of ID, income statement. Bags are provided first time only, please bring reusable bags.

Hours of Operation Tue. to Fri. 10:00 am - 3:00 pm

Drouillard Place

1102 Drouillard Rd. Windsor, ON, N8Y 2R1

P: 519-253-1073


Boundaries: Riverside to Tecumseh Road, Laurendeau to Parent

Requirements: Address and Income verification and ID for all household members.

Hours of Operation Mon - Fri 1:00 pm - 4:00 pm

Essex Area Food Bank

Sun Parlor Junior Public School, 492 County Road 8 Essex, ON, N8M 2X7



Boundaries: No Boundaries

Requirements: Rent receipts, child tax credits. Every 2 weeks or more if needed.

Hours of Operation Tues & Thurs 8:30 am - 1:00 pm *except Christmas and March Breaks

Immaculate Heart Food Bank (Parish)

2153 Parkwood Ave Windsor, ON N8W 2J8



Hours of Operation Monday to Friday 9:00 am - 5:00 pm

Community Food Pantry (Lakeshore)

499 Notre Dame St. BOX 885 Belle River, ON, N0R 1A0




Boundaries: Lakeshore and Tecumseh

Requirements: In office to fill out application and make appointment.

Food pick up is on Tues and Thurs. ID, proof of income and all expenses required. Hours of Operation Tues & Thurs 9:00am - 12:00 pm

Parkwood Gospel Temple

3005 Temple Dr. Windsor, ON, N8W 5E5


Boundaries: No Boundaries

Requirements: Proof of Income and ID for all family members (provided monthly)

Hours of Operation Tues & Fri 10:00am - 1:00pm *Open July & August

Salvation Army - Essex

15 Talbot St. North in Thrift Store Essex, ON, N8M 1A5



Boundaries: Essex County

Requirements: ID, Proof of Income and Expenses, number in household.

Hours of Operation Mon, Wed & Fri 9:00am - 12:00 pm

Salvation Army - Windsor

355 Church St. Windsor, ON, N9A 7G9


Boundaries: Windsor, LaSalle, Amherstburg and Tecumseh

Requirements: Proof of income, address, and id for each member of famil. Access every 2 months, cases assessed individually

Hours of Operation Monday to Friday 1pm - 4 pm

Salvation Army - Leamington

88 Setterington St. Leamington, ON, N8H 1T6


Boundaries: Leamington, Blytheswood and Staples

Requirements: ID, income status and bills paid in last 4 weeks, or bank statement.

Hours of Operation Monday to Thursday 9:00 am -12:00 pm

By Appointment

Adventist Community Services

5350 Haig St. Windsor, ON, N8T 1K8


Boundaries: No Boundaries

Requirements: ID, income statement, rent receipt required. Access every 60 days. Hours of Operation Tuesday 1pm - 4 pm

Unemployed Help Centre of Windsor Inc.

6955 Cantelon Dr. Windsor, ON, N8T 1K8

Food Bank Phone: 519-944-5922

UHC Main Phone: 519-944-4900


Boundaries: No Boundaries

Requirements: ID for everyone in the family, income and expense statements. Access once a month

Hours of Operation:

Monday to Thursday 9:00 am to 11:30 am, 12:30 pm to 3:30 pm, Fridays 9:00 am to 11:30 am

The Well-Come Centre for Human Potential

262 Bridge St. Windsor, ON, N9B 2M2




Boundaries: West of Crawford, Women Only

Requirements: Access once a month and ID required and income statement

Hours of Operation: Monday and Wednesday 12pm - 3:00 pm

Windsor Homes Coalition Inc.

900 Howard Ave. Windsor, ON, N9A 1S5



Boundaries: No Boundaries and no advanced notice required

Requirements: Non tenants once a month, Tenants twice a month. ID and proof of income for all.

Hours of Operation:

Monday & Friday 1:30pm to 4pm, Tuesday & Thursday 9:30am to 11:30 am

Windsor Lifeline Outreach

4490 7th Concession Windsor, ON, N9A 6J3




Boundaries: All of Essex County

Requirements: ID for everyone in the household, income statement, access every two weeks.

Hours of Operation:

Monday to Thursday 9am to 12 pm, Wednesday 6:30 pm to 8:30 pm every 2 weeks.


March 17 2020

The Prime Minister announced a massive $82-billion aid package to help Canadians and businesses cope with the global COVID-19 pandemic, including income supports, wage subsidies and tax deferrals. The package includes $27 billion in direct supports and another $55 billion to help business liquidity through tax deferrals.

Please visit the government website for the most current information:

https://www.canada.ca/en/employment-social development/corporate/notices/coronavirus.html