Frequently asked questions

Shipping and Delivery

Do You Ship Canada Wide? How Long Does It Take?


Yes! We ship all across Canada. Our standard shipping time is 2-10 Business days depending on your City and Province. Please expect Postal Service delays if you live in a rural/remote area at this time. We work to process orders quickly and efficiently so you can receive your mask ASAP. You will recieve a tracking number via email to stay current on your order status.




Do You Ship To The United States?


At this time we do not ship to the United States due to the viral outbreak. We look forward to serving this market in the future where possible. Check back soon or email info@plushealthsystems.com to learn more.




Do You Offer Local Delivery?


Yes! We offer FREE local delivery within 24 hours of placing an order. We take extra precaution by wearing gloves for delivery and securing your mask in a paper slip for protection. This service is available in Windsor and Tecumseh only. Please see the map for details.





General FAQ

What Are The Benefits Of A Reusable Mask?


Due to the shortage of disposable masks, we wanted to provide a product that could meet the demand for both frontline workers and the public. Reusable masks reduce waste and litter in our community while providing a safe multi-purpose option for people who prefer not to use a disposible mask or want a comfortable alternative. Our masks can be used as many times as you like! They can be safely sanitized after each use for maximum protection and continuous wear.




How Do I Sanitize My Mask?


For best results, it is recommended that you sanitize your mask after each use. Hand Wash: Use a gentle soap to scrub each side of your mask until a lather forms, let sit for 2 minutes, rinse and hang to air dry. Machine: Machine wash on delicate and tumble dry low.




Are Masks Really Effective?


Yes! According to the Univrsity of Cambridge, Health officials, WHO and the CDC; masks prove extremely effective in providing a barrier for droplet spread when talking, sneezing, coughing etc. It also prevents you from touching your nose and mouth after touching various surfaces. It is recommended that everyone wear a mask in public to reduce spread. Please talk to your primary care physician for further advice and information.




What Are The Masks Made Out Of? Are They Comfortable?


Our masks are 100% Cotton for maximum comfort, durability and breathability. The elastic loops sit comfortably on the ears and the fabric doesn't leave press marks around the nose/eye area.




What Is The Refund/Exchange Policy?


For sanitary purposes, all masks are non-exchangable and non-refundable. We take all quality control complaints very seriously and work immensly to improve the design, material and wearability of our product for future purchases. Your purchase allows us to make valuable hospital donations and we appreciate your support.




Do You Take Bulk or Corporate Orders?


Yes! We're happy to work with organizations to provide large quantities of masks to essential service workers and large groups. Please send an email to info@plushealthsystems.com and we will get back to you as soon as possible.